Returns & Warranty

RIGHT OF WITHDRAWAL

You can exercise the right of withdrawal for any reason within 14 days of delivery of the products.
We will refund the amount paid during the order including shipping costs only for products purchased directly from our site.
Purchases concluded with our partners or in physical stores will be managed directly by you through the seller.

The products must be returned intact in their original packaging and must not show surface defects caused after delivery.

You will simply have to bear the return shipping costs.

RETURN INSTRUCTIONS

1. Contact us: write an email to support@otta.store writing "Return" in the subject and indicating the order number in the body of the email.

2. Return packaging: pack the product you want to return in its original box.

3. Ship the goods: send the goods to this address:

Otta.Store/Lo.Sa. srl
Via dell'Artigianato 6
20007 Cornaredo (MI)

You can use Poste Italiane or, if you want a home delivery, use www.packlink.it

4. Refund: As soon as we have received the goods we will send you a confirmation email. Just the time to check the material received and we will issue a refund on the same payment method used for the order.

WARRANTY

The warranty is valid for 2 years from delivery of the product.
In case of problems, we ask you once again to write to support@otta.store to highlight the defect found and attach photos of the damaged goods.
Of course, we are only liable for damage that occurs before delivery. Precisely for this reason, carefully open the packaging and contact us immediately if you see any problems.